IMT Support Policy


Purpose: Assist in providing superior customer service and solutions to Students and Staff/Faculty experiencing technical difficulty throughout the use of our LA Film School platform and associated products.

Refer to the Student Policies below.

Supported Items for Students

IMT may help support the following areas:

 WiFi for Guests

Please visit the Knowledge Base Article regarding on How to Access the LAFS Network as a Guest

Supported Items for Students

IMT may help support the following areas:

 LMS platform functionality

 Login and access to LAFS platform (Connect, CVPortal, Email)

 Basic support for Application items that are provided across all degree programs (Microsoft Office, Adobe, Google, etc.)

 Basic software installation for specific components

 PC/Windows and Apple OS basics, troubleshooting and other related issues 

 Student Email basics

 eBook/PDF readers

 Browser help

 File Sharing solutions

 Data recovery (from Google Drive, One Note)

 Technical functionality related to completing homework assignments according to items listed above (i.e., how to save or export a file, etc.)

Areas/Items that IMT Are Unable to Support

IMT may refer Students to their Instructors or others for assistance in the following areas:

• Degree-specific Project software & hardware help (Pro Tools, Adobe Master Suite, Logic Pro, Final Cut, cameras, gear, equipment, etc.)

• Assistance with assignment clarification, how to complete assignments, resubmitting assignments, or extensions

NOTE: To uphold LA Film’s Academic Integrity policies and the integrity of the student completing their own work, remember IMT Support is unable to help students directly with completing their actual homework assignments. We can focus on the technical functionality of the application or software being used, and then refer the student back to their instructor if further clarification is needed.

Find Answers Through Our Knowledge Base

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